Lost all our washing. 3 months later after much discussion half the items turned up, but much dirtier than when we left them!! The manager has been abusive and we are still yet to received an apology. Avoid.
I phoned in advance and was quoted 6 For a wash and fold and told it would be ready the next day. When I arrived at the store, I was told it would actually be 15, so I accepted reluctantly. Shortly after leaving I received a call to say that my shirts would have to be washed separately and it would cost me an extra 10. When I returned to the store to collect the things I couldnt afford to get washed, the price of the extra shirts had increased again to 20, and that they wouldnt be ready until next week. I wont be using Johnsons again, and would hugely discourage anyone from using them unless they are very rich and very patient.
Terrible result, my duvet wasn't clean it was as i brought! Let down with the service. When i collect it today at 17.15pm lady there didn't want to take cash cos she cashed up, I asked if she was closing now, thinking was too late, and she said at 18.00, I didn't understand why she asked me to pay on card but... anyway I paid it. I arrived home and when I opened the bad... Terrible surprise, duvet seems as it not even clean at all, I called this lady to tell her at 17.50, and I told her was me and I wasn't happy with my duvet and instead to apologise or to offer to clean it again, she told me straight away, they are closing at 18, I don't know why if still is 10 minutes to speak to me, she was really impolite, I couldn't believe her awful customer service so I told her I would like my money back and she said they open at 9, obviously she was in a rush to close down and she wasn't interest at all in my problem. When I hung up,I remember i disnt ask her name and I called again at 17.55 and she didn't answer anymore. I don't recommend to anybody to take any product there after this result and manners.
I walk in the newly refurbished MAX johnsons store and I'm not greeted. Hi I say. Stood in front of photo machine. I ask can you take contactless payments? I'm responded with why do you want. I reply to use the photo machine. So I ask again do you take contactless payments?? She replied what do you want? Simple question? I think so .Great service by great people? Perhaps.. just not here.. go to an independent you pay more perhaps but you'll get better service.
Terrible service. They could not remove some chewing gum from my trousers and still charged me 20.
Johnson Cleaners UK Limited is a UK Laundry based in Winchester, South East England. Johnson Cleaners UK Limited is located at N, St Martin Trading Park, Nickle Close, Winchester SO23 7RJ, UK.
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